Tours

Declaration Against Online Ticket Touts

Updated: 5th December 2016

Industrial-scale online ticket touting is ripping off fans. It is also hugely damaging to artists at all levels of their careers and to music businesses across the board.

Because UK consumer law is not currently enforced, touts can act with impunity and under the cloak of anonymity: hacking into online ticketing systems, scalping inventory, inflating prices and profiteering via under-regulated resale sites.

We urgently need Government to address these failings and make legislation effective for the digital age.

It is also imperative that music businesses show leadership and do everything they can to grow the primary market, and to help fans buy or exchange tickets at their face value.

As supporters of the FanFair Alliance we will:

• Take measures that ensure ‘primary’ tickets reach true fans. Fans should pay no more than the original face value price.

• Require that primary ticket sellers take all possible measures to keep inventory away from resale websites that support pricing above face value.

• Require that primary ticket sellers monitor sales ledgers for signs of activity by touts, and cancel those transactions accordingly.

• Support progressive technology that aims to boost primary sales, promote face-value-only ticket exchange or reduce the activities of touts.

• Support pro-consumer legislation that will regulate the practices of secondary ticketing platforms and force them to show corporate responsibility.

Official Policy Statement

Updated: 11th April 2019

Please note that Mark Knopfler has no objection to fans bringing into the show cameras and mobile phones, providing such photographs / recordings are for private use only and these activities do not interfere with the enjoyment of other fans.

i) Cameras – Fans can take photos of the show on personal cameras, including digital cameras, provided it is for personal use and non-professional purposes. Any cameras with removable lenses are not permitted.

ii) Audio recording – This is permitted. Small personal recording devices are permitted to tape the show, providing it is for their own personal use and non-commercial purposes.

iii) Video cameras and tablets (such as iPads) – ARE NOT allowed under any circumstances.

The use of mobile devices during the performance, including mobile phones, has become a major irritation for fans and a distraction for Mark and the band. We don’t want to restrict your enjoyment at the shows but please respect Mark’s request and resist the temptation to use these during the shows.

Paul Crockford
PCM (11/04/19)

Declaration Against Online Ticket Touts

Updated: 5th December 2016

Industrial-scale online ticket touting is ripping off fans. It is also hugely damaging to artists at all levels of their careers and to music businesses across the board.

Because UK consumer law is not currently enforced, touts can act with impunity and under the cloak of anonymity: hacking into online ticketing systems, scalping inventory, inflating prices and profiteering via under-regulated resale sites.

We urgently need Government to address these failings and make legislation effective for the digital age.

It is also imperative that music businesses show leadership and do everything they can to grow the primary market, and to help fans buy or exchange tickets at their face value.

As supporters of the FanFair Alliance we will:

• Take measures that ensure ‘primary’ tickets reach true fans. Fans should pay no more than the original face value price.

• Require that primary ticket sellers take all possible measures to keep inventory away from resale websites that support pricing above face value.

• Require that primary ticket sellers monitor sales ledgers for signs of activity by touts, and cancel those transactions accordingly.

• Support progressive technology that aims to boost primary sales, promote face-value-only ticket exchange or reduce the activities of touts.

• Support pro-consumer legislation that will regulate the practices of secondary ticketing platforms and force them to show corporate responsibility.

Official Policy Statement

Updated: 11th April 2019

Please note that Mark Knopfler has no objection to fans bringing into the show cameras and mobile phones, providing such photographs / recordings are for private use only and these activities do not interfere with the enjoyment of other fans.

i) Cameras – Fans can take photos of the show on personal cameras, including digital cameras, provided it is for personal use and non-professional purposes. Any cameras with removable lenses are not permitted.

ii) Audio recording – This is permitted. Small personal recording devices are permitted to tape the show, providing it is for their own personal use and non-commercial purposes.

iii) Video cameras and tablets (such as iPads) – ARE NOT allowed under any circumstances.

The use of mobile devices during the performance, including mobile phones, has become a major irritation for fans and a distraction for Mark and the band. We don’t want to restrict your enjoyment at the shows but please respect Mark’s request and resist the temptation to use these during the shows.

Paul Crockford
PCM (11/04/19)